This is not the link building article you — or really anyone — were probably hoping for. It isn't a step-by-step guide to getting the best backlinks, it isn't some list of hot tips or new opportunities, and it isn't the announcement of some great tool. What it is, unashamedly, is a window into the brutal slog that is outreach-based link building.
All kidding aside, one of the few aphorisms I’ve come to believe is that sharing how we do things as SEOs is almost never a problem, because 99% of people don't have the follow-through and resources to make it happen. I would love to be proven wrong by the readers on Moz.
My goal here is to give a realistic understanding of the monotonous slog that is white-hat, outreach-based link building. I happen to think that link building is a perfect counterexample to the "Pareto Principle". Unlike the Pareto Principle, which states that 80% of the effect comes from 20% of the cause, I find that unless you put in 60-80% of the effort, you won't see more than 20% of the potential effect. The payoff comes when you have outworked your competitors, and I promise you they are putting in more than 20%.
Also, look at that gorgeous fountain pen. I frickin' love fountain pens.
I will try and update this document every week or so with progress reports, my motivation level, the tips and tricks I’ve employed over the last few days, the headaches, wins, and losses. By the end of this, I hope to have accomplished something along the lines of a link building journal. It won’t be a blueprint for link building success, but hopefully it will mark on the map of your link building journey the things to avoid, the best way to get through certain jams, and when you’re just going to have to tough it out.
Journal Entry Day One
Day one is almost always the best day. It’s a preparation day. It's the day you buy the gym membership, purchase a veritable ton of whey protein and protein shaker bottles, weigh yourself — in all reality you accomplish nothing, but feel like you have done so much. Day one is important because it can provide momentum and clear a path to success, but it also presents the problem of motivation being incredibly disproportionate to success. It's likely that your first day will be the most discordant with respect to motivation and results.
Rand does a great job explaining the relationship between ROI and Effort:
However, I think the third component here is motivation. While it does largely track the chart Rand provides, I think there are some notable differences, the first of which is that, in the first few days, your motivation will be high despite not having any results. Your motivation will probably dip very quickly and become parallel with the remainder of the "effort" line on the graph, but you get the point.
It's essential to keep your motivation up over the course of the "slog", and the trick is to disconnect your motivation from your ROI and attach it instead to attainable goals which lead to ROI. It's a terribly difficult thing to do.
Alright, so, Day One prep.
Project description
For this project, I'll be employing a unique form of broken link building (Part 2). If you've seen any of my link building presentations in the last 2-3 years, you may have caught a glimpse of some of the techniques in the process. Nevertheless, the link building method really isn't important for the sake of this project. All that matters for the sake of our discussion in the method is:
Outreach Based (requires contacting other webmasters).
Neutral with regard to Black/White hat (it could be done either way).
Requires Prospecting.
Ultimately brings Return on Investment through either advertising or an exit.
In addition, I won't be using any aliases in this project. For once, I'm building something respectable enough that I don't mind my name being associated with it. I do still need to be careful (avoid negative SEO, for example) as this is a YMYL industry (health related). The site is already in existence, but with almost no links.
So, what are the returns on investment (or effort) that I'll be tracking and, importantly, won't be tracking?
I know #4 will sound like a cardinal sin to many of the professional link builders reading this, but I'm really just not interested in bothering a recipient who chooses to overlook the email. I'm certain that the speed of emails sent will not impact deliverability, so the other statistics just seem like continuing to ring the doorbell at someone's house until they are forced to answer. Sure, it might work, but it also might get you reported.
Preparation
There are a couple of steps I take every time I begin a project like this.
1. Set up email, obviously. I typically set up russ@, info@, contact@, media@ and a catch all. I don't use Google. It just seems, well, wrong. I have had success with Zoho before, although honestly I just need the email so I often go with a CPANEL host and then add the MX records to Cloudflare.
2. Set up a phone number for voice mail. I like Grasshopper, personally. This is not to improve rankings (although I do put it on the site), it's to improve conversion rates. Email messages with a real phone number and real email address from a real person, with the same domain promoted as the domain in the email, just seem to do better when your project is truly above-board.
3. Set up SPF and DKIM records for better deliverability.
4. Set up a number of Google Docs sheets which will help with some of the prospecting and mail sending.
5. Set up my emailer. I know this is vague, but one of the things I try to do is create stumbling blocks to cheating. There are some awesome tools out there Pitchbox, BuzzStream, LinkProspector and more, but I find each very tempting to take shortcuts. I want to make sure I pull the trigger personally on every email that goes out. Efficient, no. Effective, not really. Safe, yeah.
Honestly, this is about as much as I can do in one day. I look forward to updating this regularly, make sure you follow @moz or @rjonesx on Twitter to get notified when we update this journal.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
Here we are again — that time of year filled with wrap-ups and lookbacks and “best of” compilations. 2020 was a year like no other, and that’s certainly reflected in the topics covered by the blogs in the list below.
We published 170 blog posts this year (including Whiteboard Friday episodes) — not too shabby for a year rife with personal and professional challenges! We’re looking forward to what 2021 has in store, but in case you missed anything, we’ve compiled the top 25 most-read pieces from the last 12 months*. You’ll find several Whiteboard Friday episodes (past and present), local SEO tips, and advice for empathetic marketing, along with the optimistic SEO predictions for 2020 and beyond — made in pre-COVID times.
So without further ado, here are the best Moz Blog posts of 2020. Enjoy!
*The top 25 Moz Blog posts listed below were published between January 1 - December 22, 2020, and are in order by unique pageviews generated during that timeframe.
Amanda tested a variety of keywords to see which ones exhibited a trend during the initial COVID-19 outbreak, and might warrant some attention from content marketers. Here's what she found.
In the past several years, we've already seen a sea of change in how we think and execute on SEO, but the future holds even more change — and more opportunity. Explore a rundown of key SEO topics to keep an eye on in the future.
Author: Cyrus Shepard | Published: February 25, 2020 | Unique Pageviews: 35,414
In earlier days of search marketing, SEOs often heard the same two best practices repeated so many times it became implanted in our brains: Wrap the title of your page in H1 tags and use only one H1 tag per page. Despite assertions from one of Google's most trusted authorities that sites "can do perfectly fine with no H1 tags or with five H1 tags", many SEOs didn't believe it. So of course, we decided to test it scientifically.
How should I get listed in Google My Business if I’ve got multiple businesses at the same address? How many listings am I eligible for if I’m running more than one business at my location? Get answers to your top questions in this comprehensive FAQ.
Author: Dr. Peter J. Meyers | Published: May 14, 2020 | Unique Pageviews: 24,159
The May 2020 Core Update was the second-hottest update since the August 2018 "Medic" Update. Dr. Pete takes a hard look at the numbers, including why measuring winners and losers has turned out to be a tricky business.
Author: Cyrus Shepard | Published: July 17, 2020 | Unique Pageviews: 21,281
There's a new ranking factor in town: Core Web Vitals. Expected in 2021, this Google-announced algorithm change has a few details you should be aware of.
SEO Scientist Britney Muller offers a seventeen-point checklist of things you ought to keep in mind for executing on modern, effective SEO. You'll encounter both old favorites (optimizing title tags, anyone?) and cutting-edge ideas to power your search strategy into the future.
Author: Joy Hawkins | Published: October 23, 2020 | Unique Pageviews: 20,330
Joy and her team at Sterling Sky have come to the conclusion that there are only four things inside the Google My Business dashboard that a business owner or a marketing agency can edit that will have a direct influence on where they rank in the local results on Google.
Author: Christopher Long | Published: March 9, 2020 | Unique Pageviews: 18,354
Within Google's Index Coverage report, there are many different statuses that provide webmasters with information about how Google is handling their site content. While many of the statuses provide some context around Google’s crawling and indexation decisions, one remains unclear: “Crawled — currently not indexed”. This post will help you identify some of the most common reasons this mysterious status might be affecting your website, and how to address them.
A little creativity and smart tactics can uncover high-quality link building opportunities. This week, Britney Muller kicks off a new Whiteboard Friday series on modern link building.
Author: Dr. Peter J. Meyers | Published: February 5, 2020 | Unique Pageviews: 14,825
On January 22, 2020, Google started removing Featured Snippet URLs from organic listings. We take a deep dive into the before and after of this change, including its implications for rank-tracking.
Which of your competitor's keywords are worth targeting, and which can be ignored? Learn how to tell the difference in this fan favorite Whiteboard Friday.
Author: Cyrus Shepard | Published: October 16, 2020 | Unique Pageviews: 13,381
When you publish new content, you want users to find it ranking in search results as fast as possible. Fortunately, there are a number of tips and tricks in the SEO toolbox to help you accomplish this goal.
Author: Cyrus Shepard | Published: February 7, 2020 | Unique Pageviews: 12,883
What factors are affected as you improve PageRank or Domain Authority, and how? Cyrus details seven SEO processes that are made easier by a strong investment in link building and growing your authority.
Our work as marketers has transformed drastically in 2020. Our good friend Rand talks about a topic that's been on the forefront of our minds lately: how to do our jobs empathetically and effectively through one of the most difficult trials in modern memory.
Author: Alex Ratynski | Published: March 16, 2020 | Unique Pageviews: 12,836
The majority of your potential customers still use Google to find local businesses near them. In fact, 80% of searches with “local intent” result in a conversion. This begs the question: “What’s the best way to catch the attention of local searchers on Google?” The answer: through Google Maps marketing.
Are you building links the right way? Or are you still subscribing to outdated practices? Britney Muller clarifies which link building tactics still matter and which are a waste of time (or downright harmful) in one of our very favorite classic episodes of Whiteboard Friday.
In rare cases, SEOs create content that generates results so far beyond what was anticipated that a single project can greatly move the needle. Kristin walks through one such instance for her team's client, ADT.
Understanding what your target audience is searching and why is more important than ever. Britney Muller shares everything you need to begin understanding and fulfilling search intent, plus a free Google Sheets checklist download to help you analyze the SERPs you care about most.
Author: Cyrus Shepard | Published: August 31, 2020 | Unique Pageviews: 11,850
If your websites are like most, they include a fair amount of extra "stuff" in the title tags: things like your brand name or repeating boilerplate text that appears across multiple pages. But should you include these elements in your titles automatically?
Author: Brian Gorman | Published: March 18, 2020 | Unique Pageviews: 11,095
If you’ve been an SEO for even a short time, you’re likely familiar with Google Search Console (GSC). It’s a valuable tool for getting information about your website and its performance in organic search. That said, it does have its limitations. In this post, you’ll learn how to get better-connected data out of Google Search Console and increase the size of your exports by 400%.
Your choice of your primary and secondary categories contributes a lot to Google’s understanding and handling of your business. With so much riding on proper categorization, let’s empower you to research your options like a pro today!
Author: Cyrus Shepard | Published: May 8, 2020 | Unique Pageviews: 10,745
Smart keyword research forms the basis of all successful SEO. Cyrus Shepard shares the basics of a winning keyword research process that you can learn and master in a short amount of time.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
Grocery stores belong at the center of the 2021 local SEO industry conversation.
Other than medical facilities, no enterprise stands out more clearly on the map as essential to daily life in the US, and few verticals have had to adapt more rapidly in mid-flight than our neighborhood food stores in the COVID-19 era. From independent grocers to major supermarket chains, there are heroes in every aisle keeping the nation fed. Any data that supports the strong continuance of these businesses is well worth sharing.
In this article, I’ll provide results from 900 data points I pulled while analyzing the top local-pack-ranked grocery store in each of the 50 US capital cities. I’ll also summarize the practical tactics I’ve learned from listening to grocers and their marketers, highlighting how they’re adapting and succeeding in unprecedented times.
It’s my hope that both in-house and agency grocery marketers will discover important takeaways in my analysis to ensure a successful 2021 for each vital store.
Methodology
I manually queried Google for “grocery store”, modified with the city name of each of the 50 US capital cities. I was not physically located in any of the cities where I searched, which should exclude the influence of user-to-business proximity. In a spreadsheet, I manually recorded 18 characteristics for each of the winning grocery stores, and then drew my statistics from this data.
The GMB characteristics of top-ranked grocery stores
Review these statististics to assess how a grocery store you’re marketing measures up.
Location within city limits
100% of the grocery stores ranking #1 had a physical location within the city limits of the specified search phrase city. No shop, however strong, was getting the number one spot in the local pack if it wasn’t within the city.
Takeaway: Having a location within city limits correlates with a good chance of ranking for searches that contain that city’s name.
Keywords in business title
Only 6% of the top-ranked businesses had business titles that matched any part of my search phrases. This was good to see, given Google’s known (and unfortunate) rewarding of brands that stuff keywords into their business titles in violation of Google’s guidelines. I saw only one business that had extraneous keywords in its title.
Takeaway: You don’t need to spam Google with keywords in your business title to rank as a top grocery store.
Brand diversity
No one brand is winning the top spot across the country. Results were extremely diverse, and made up of a vibrant mix of independent grocers and large chains. Some brands were winning out in more than one state, however. Safeway won five local packs, Whole Foods won four, and Hy-Vee and Hannaford each won three. Beyond this, brands were very varied.
Takeaway: Any brand, large or small, can compete for premium local visibility. No one brand has a monopoly on rankings.
Page Authority of GMB landing page
Page Authority (PA) is a 100-point score developed by Moz that predicts how well a specific website page will rank within search engine results. PA is believed to exert a strong influence on local pack rankings.
Examining the PA of the website landing page linked to from each grocery store’s Google My Business listing, I found that the average PA was 40. The highest PA was 58 and the lowest was 26. Five of the top-ranked supermarkets had no website link at all, amazingly, and this must be a source of mystery and frustration for lower-ranked grocery stores in these cities with GMB listings that do link to their websites.
Takeaway: An average PA of 40 is not prohibitively high. Using Moz Pro to measure competitive PA and actively seeking relevant local links for each location of a grocery brand can help you beat out sleepier competitors. When low PA or even a missing website link are still being rewarded with a high ranking for a competitor of the brand you’re marketing, it’s time to conduct a local business audit to discover which other local search ranking factors might be at play.
Primary GMB category
82% of top-ranked grocery stores use “grocery store” as their primary category. The remainder of brands had chosen a few other categories, like “supermarket” or “organic food store”. The primary category chosen for the GMB listing is believed to have the most impact on which terms the business ranks for in Google’s local packs.
Takeaway: “Grocery store” has a much higher estimated monthly search volume than any other keyword phrase I investigated, such as “supermarket” or “food store”. Grocers wishing to rank for this top term are best off choosing “grocery store” as their primary GMB category.
Takeaway: No top-ranked grocery store had a perfect 5-star rating. Don’t be overly concerned about the occasional negative review, but do aim for customer satisfaction that yields ratings in the 4-star range, cumulatively.
Review count
Grocery stores receive a massive number of reviews, and review counts are believed to influence rank. Overall, the 50 grocery stores I analyzed had received a total of 62,415 reviews, indicating just how common usage of Google as a dominant consumer review platform has become.
The average review count per store location is 1,248. The count for the most-reviewed grocery store in my data set is 3,632. The fewest reviews a top-ranked store received is 227. Bear in mind that the reviews each store location needs to achieve maximum visibility will be predicated on their unique geographic market and level of competition.
Takeaway: The fact that the overwhelming majority of reviews I saw are unmanaged (have no brand responses) leads me to believe that professional review acquisition campaigns aren’t likely the force driving the high number of total reviews in the grocery industry. Rather, I’d suggest that Americans are self-motivated to review the places they shop for food. Nevertheless, if a brand you’re marketing is being outranked by a competitor with more consumer sentiment, launching a formal review acquisition program is a smart bet for impacting rank and improving customer service for a store location.
Review recency
The recency of your reviews signals to Google and consumers whether your business is a place of bustling activity or a bit on the quiet side. It’s long been theorized that review recency might have some impact on rank as a user behavior signal. In my data set, 52% of top-ranked stores had been reviewed within the last day. 46% had received a review within the last week. Only 2% had seen more than a week go by without receiving a new review.
Takeaway: Multiple consumer surveys have found that customers tend to be most interested in your most recent reviews when making a decision about where to shop. If a grocery store location you’re marketing hasn’t been reviewed in weeks or months (or years!), it’s definitely a signal to begin actively asking customers for feedback.
Always remember that your customers are your grocery store’s best sales force. They freely convince one another to shop with your company by dint of what they say about your brand in reviews. A steady stream of recent, positive sentiment is priceless sales copy for your market.
Owner responses to reviews in 2020
Making use of Google’s owner response function on the reviews a grocery store receives is absolutely basic to providing good customer service. However, in my data set, 60% of top-ranked grocery stores had not responded to a single review in 2020, and of the 40% that had responded to some reviews, not one brand had responded to all of their reviews.
Takeaway: While ignoring reviews appears to have had no negative impact on grocery stores’ ability to achieve top local pack rankings, I can’t emphasize enough what a waste of opportunity is happening in this vertical.
Every review is a customer starting a conversation with a brand, whether their goal is to thank the business or to complain in hopes of receiving help. Ignoring the majority of conversations customers are starting must be extremely deleterious to consumer satisfaction and reputation. 2020 was a year like no other, and grocers have had their hands full adapting and surviving, but going forward, supermarkets that allocate resources to responding to every review will have an incredible customer experience edge over less-engaged competitors.
Place topics
Google excerpts common topics from the body of each store’s reviews and puts them at the top of the review display. 40% of top-ranked grocery stores have “produce” as their most-mentioned place topic, and it was also present for many, many other stores even if it wasn’t their #1 topic. 6% have “organic” and another 6% have “to go” as the most-talked about element, but beyond this, place topics are greatly varied. This area of Google’s interface is sprinkled with terms like “clean”, “cashier”, “deals”, “sales”, and many other words.
Takeaway: I’m not yet convinced of the usefulness or ultimate staying power of this aspect of Google’s review displays. However, it provides very shorthand sentiment analysis for grocers and marketers wanting an at-a-glance idea of what customers are saying in reviews for a brand and its competitors. You need to drill down into the text of the reviews, though, to see whether frequent mentions of something like “clean” are from customers saying a business is or isn’t clean. Place topics just aren’t terribly sophisticated sentiment analysis, at this point.
My data set reveals that Americans are putting premium focus on produce, so one takeaway here is that the quality of your produce department drives consumers to leave reviews. A great produce department could lead to a great rating and great consumer-created content about your market. A disappointing produce section could create the reverse. I also found the prevalence of “organic” place topics revealing, given stats I had seen on the 10X growth in purchases of organic produce between January and March of 2020. There is a clear demand trend here for healthy food that should be informing inventory.
Price attributes
Google places a 1-4 point “$” attribute on many listings as an evaluation of costliness. It’s believed these designations stem, in part, from attribute questions Google asks users, but the overall data set is incomplete. In my sampling, Google only had a price attribute for 42% of the top-ranked grocery stores. Of that number, 76% were marked with the moderate “$$” price attribute.
Takeaway: As I found in my previous piece on The Google Characteristics of America’s Top-Ranked Eateries, neither Google nor consumers tend to consider either the cheapest or most expensive food options to be the most relevant. Concepts of thrift and spendiness differ greatly across the US, but it’s good to know that a modest price evaluation tends to correlate with top local rankings. That seems to be in-step with the current economic picture. The grocery brands you’re marketing don’t need to be the cheapest or the most expensive; the ideal would be delivering good value for a reasonable price.
Google Posts usage before and during COVID-19
Google Posts are a form of microblogging that enables brands to post fresh content to their Google Business Profiles. Prior to the COVID-19 pandemic, 24% of grocers were publishing Google Posts, but in 2020, only 16% were actively making any use of this feature.
Takeaway: Google offered special COVID-19 post capabilities to businesses in 2020, but top-ranked grocery stores largely ignored this opportunity. Pre-pandemic usage was very meager, with only about a quarter of grocers using Google Posts to boost engagement. The 8% falloff in 2020 may paint a picture of a vertical too preoccupied with other, more urgent priorities to give this feature a try.
Use of Google posts is not believed to impact ranking, and neglect of this feature clearly didn’t hold any of the subjects back from achieving top rankings, but if a brand you’re marketing can allocate resources to this type of publishing, it’s worth trying. Moz Local can help you publish Google Posts to your listings, and increase the opportunities for consumers to engage with your profiles.
Google Questions & Answers
Google Q&A is a Google Business Profile function that lets a company publish and answer its FAQs, as well as letting the public ask and answer questions. Cumulatively, the fifty grocery stores in my survey have received 1,145 questions. The highest number of questions for a single location is 192, and the lowest is two.
Just 14% of grocers have responded to any of the questions their stores have received, and in no case had a grocery store responded to all of its questions.
Takeaway: The majority of the questions I saw were leads — customers asking if a market had this or that product, or offered a particular service or amenity. Sadly, public answers, often left by Google’s Local Guides, were often flippant and barren of information to help the customer making the query. While Q&A is not believed to have any impact on rankings, ignoring customers is not consistent with goals of providing excellent customer service.
Moreover, ignoring leads has a monetary context. One source estimates that the average American grocery trip bill is $60. This means that the total number of questions in my survey, if answered, could bring in $68,700 for that pool of stores. However, in my household, the average grocery bill is about $150 per trip, which could make answering this many questions in California worth something like $171,750, if the shops have the goods and services the customers are seeking. My numbers are just estimates, but one thing I know is that few brands can afford to leave money on the table.
I would highly recommend that grocery stores make the time to populate Google Q&A with their top FAQs, including whether the business offers delivery, curbside service, and requires mask-wearing. Beyond this, using a product like Moz Local will let you know each time a new question comes in at any of your locations, so that you can be sure no potential customer is being ignored and that all leads are the subject of careful stewardship.
The COVID-19 adaptations top-ranked grocery stores have made
Beyond analyzing the GMB listing elements in my data set, I phoned each of the grocery stores to ask them a few questions to understand how they have adapted fulfillment and policies in response to the pandemic.
I could have relied on the Google attributes depicting curbside and delivery service, but I’m glad I made the calls, because I found discrepancies in use of these attributes and actual services provided. In some cases, stores with these amenities had not been tagged with these attributes yet, and in others, the attributes that were displayed were wrong.
These are my findings:
Home grocery delivery
62% of the stores in my survey set are now offering home grocery delivery. I was surprised that this number wasn’t higher, given consumer demand for the safest ways to keep their households supplied, coupled with the clear need to keep grocery workers as safe as possible.
Of this number, only 12% of grocery stores I spoke with have managed to create an in-house delivery service. 31 of the 50 brands in my data set were having to go with the costly option of third-party last-mile fulfillment. Of this number, 29% are using Instacart, 26% are using Doordash, 8% are using Amazon Prime, 4% are using Peapod and Shipt, and 2% are using Grubhub. Three brands were partnering with more than one third-party service, and two were offering both third-party and in-house delivery options.
Finally, I saw multiple instances of Google allowing third-party fulfillment companies to advertise on the Google Business Profiles of grocery stores. Grocery store staff who told me they had no delivery service are almost certainly unaware of this practice. I find this scenario to be one of the least-acceptable in Google’s local playbook, particularly because they place the burden on business owners to try to get such advertising removed from their listings.
A business working hard to develop an in-house delivery team doesn’t deserve to have Doordash or Instacart or Grubhub parked on their listing, eating away at profits. Be sure you’re checking the Google Business Profiles of any grocery stores you’re marketing and seeking removal of any third-party links you don’t want.
Google Trends recorded the massive spike in searches related to grocery delivery that occurred in spring of 2020 as Americans sought strategies for keeping their households supplied while staying safely at home. When you couple this with the tragic reporting UFCW has been offering on the COVID-19 mortality of grocery workers, increasing delivery options is essential.
Keeping the majority of the public at home and limiting face-to-face contact for grocery store staff has made home delivery a vital COVID-19 adaptation that must expand beyond the 62% adoption rate I saw in my study.
Curbside service
For brands that are still struggling to develop a workable delivery program, curbside pickup has been a welcome option. 64% of the stores in my study are offering curbside service now — a number just slightly higher than the home delivery figure. I saw that in multiple cases, brands that weren’t yet set up to do delivery were at least able to create this fulfillment alternative, but we’d need to see this figure at 100% to ensure no one has to walk into a grocery store and risk infection.
Mask policy
When I asked grocery store staff if their location required all employees and shoppers to wear masks, 83% said yes and 17% said no. This was the most important question in my survey, given the state of the pandemic in the United States, and I want to share what I learned beyond the numbers.
In the cities/states where grocery store workers reported no masking requirements, they invariably told me they “lacked the authority to enforce mask-wearing”. Lack of government policy has left the people in these communities helpless to protect themselves.
Reviews sometimes told a different story for the 83% of grocery stores where employees told me masks are required. Despite a stated mask-requirement policy, reviewers report instances of encountering unmasked staff and patrons at some locations and express distress over this, sometimes stating they won’t return to these venues. This means that the actual enforcement of PPE-wearing is actually less than 83%.
On a purely human level, I sensed that my question about masking made some employees anxious, as if they feared a negative response from me when they told me that masks were required. I can only imagine the experiences some of these staff members have had trying to cope with customers refusing to protect themselves and others from contagion. The exchanges I had with staff further cemented my understanding of the need for clear, national policy to reduce and, hopefully, eliminate COVID-19 so that everyone in our local communities is safeguarded.
My friend and colleague Mike Blumenthal has done the best job in the local SEO industry documenting consumer demand for masking as evinced in reviews, and also, how to get political rant reviews from anti-maskers removed from your GMB listings, should the store you’re marketing receive them. Out of my deep concern for grocery store workers and communities, it’s my strong hope that national leadership will result in 100% participation in grocery industry masking requirements in 2021.
Full contactless fulfillment
0% of the grocery store brands in my study have switched to contactless-only fulfillment, but this methodology may become essential in overcoming the public health emergency. When grocery stores can operate as warehouses where food is stored for curbside pickup and delivery, instead of any in-store shopping, workers and customers can substantially reduce contact.
When the COVID-19 pandemic first emerged in America, markets like Oneota Community Food Coop in Decorah, Iowa switched to pick-up-only for a time, and may need to do so again. Meanwhile, my neighbor is receiving her complete grocery delivery every week from Imperfect Foods, which launched in San Francisco in 2015 and has experienced phenomenal expansion in the past few years on its mission to deliver economical foods in a convenient manner. This comes on the heels of the meal kit delivery bubble, encompassing Blue Apron, HelloFresh, Purple Carrot, and many other options. Even convenience stores like 7-11 are making a strong effort to go contactless.
In April of 2020, 40 million Americans placed online grocery orders. Rapid adaptation is absolutely possible, and until COVID-19 can be placed in the country’s rearview mirror, a national effort may be essential to recast grocery brands as curators of food delivery rather than places to shop in person. Local search marketers should fully participate in grocery store client ideation on how to shape public perception that supports safety for all.
Satisfaction, reputation, and rankings
Delivery, curbside service, and strict masking policies may not seem to have a direct connection to local search rankings, but in the larger scheme of things, they do. Customers reward businesses they love with positive reviews. When a customer is extremely satisfied with how a business like a grocery store takes care of them, studies show this motivates them to award reviews as a thank-you.
The more you demonstrate to customers and communities that the grocery store you’re marketing cares for them, the more you’ll grow your corpus of positive reviews with high star ratings. This, then, will support the local pack ranking goals you’re hoping to meet for maximum online visibility. And your reputation will have become the sort that generates high conversions. 79% of shoppers say contactless pickup is very important to them — whatever you can do to deliver satisfaction to the consumer majority is a very smart move.
What I’ve learned about agility from grocers and their marketers
“There shouldn’t be a brand between you and your customer. You shouldn’t be introducing them to somebody else and nobody should own your information.” — Brian Moyer, CEO, Freshop
As a local SEO, I can’t think of another industry I can learn more from about adaptation, ingenuity, and resilience. I’ve been following food industry news, and was especially engaged by a webinar I tuned into hosted by digital grocery software provider, Freshop. I’ll summarize seven key takeaways here:
1) If you can develop an in-house delivery program, do it, because it’s the only way to maintain ownership of the full customer experience with your brand. It also makes financial sense in the long run, as I covered previously here in my column on Third Party vs. In-house delivery: A Guide to Informed Choice. In the Freshop webinar, Brian Moyer reminded attendees that Blockbuster once had the opportunity to buy Netflix, but passed on the chance. Now is the time for grocery stores to protect themselves from giving their trade away to the Instacarts and Doordashes on the scene.
2) Whatever software you use to digitize your grocery inventory, it should be strong on POS integration, inventory management, and analytics. I was impressed with the short demo I saw of Freshop’s analytics dashboard coverage of pick times and slot fulfillment for delivery management, profitability across time, tracking of both non-transactional and transactional behaviors, and integration of Google Analytics for measuring conversion rates.
3) Take a page from meal kit services and offer them yourself. Create breakfast kits, supper kits, dessert kits, holiday meal kits, etc. Make it easy for customers to think in terms of meals and get everything they need in a couple of clicks.
4) Consider leveraging digital ads on your grocery store website from brands you already carry. This can create an additional revenue stream.
5) Create online shoppable circulars. Remember that I saw “deals” and “sales” showing up as GMB place topics? Many customers who used to take cues from print circulars can learn to transfer this habit to clickable digital circulars.
6) Carefully evaluate the community support options of the digital shopping software you choose. Most grocery stores aren’t direct competitors and can help one another out. A great example I saw was how one grocer shared the letter he wrote to apply for taking SNAP payments. He was happy to let other grocers copy this form letter to use for their own applications.
7) Celebrate the fact that online commerce has removed historic barriers to customers locating store inventory in a complex floor plan. With a search box, any customer can find any product in any aisle. As difficult as things are right now, this is one silver lining of genuine value to grocers and their marketers.
Summing up
The dominant characteristics of Google’s top ranked grocery stores in the 50 US capitals are:
Being located in the city specified in the search
Accomplishing GMB landing page PA in the 40 range
Not relying on spamming GMB business titles
Using “grocery store” as their primary category
Winning a 4+ star rating
Being heavily reviewed and having received a review in the last week
Receiving leads in the form of Q&A
Offering delivery and curbside shopping options
Requiring masks
The key areas of GMB opportunity that are not yet being utilized by this group to protect dominant visibility are:
Customer service in the form of review responses
Lead management in the form of answers to Q&A
PR in the form of Google Posts
The grocery industry is undergoing a period of significant challenge and opportunity encompassing:
The challenge of digitizing inventory
The challenge of managing the full consumer experience with delivery and curbside service to avoid being cut out by third parties and to greatly increase safety
The opportunity of selling to customers in new ways by fulfilling new needs
The opportunity of building permanent loyalty by creating memorable experiences of care and satisfaction during the pandemic that will inform post-pandemic relationships
I want to close with a thank-you note to my favorite, great-hearted neighborhood grocer — a family-owned country store in a rural area. You found me ice during a power shutoff in the midst of a fire, you found me bath tissue during the shortage, and locally-distilled hand sanitizer to keep my family safe. You set up curbside pickup to protect me, and when my car was out of service, your family offered to bring groceries to my home, even though you don’t yet have the staff for a full delivery service.
My grateful loyalty is yours.
As a local search marketer, I may look at data, I may share numbers, but really what I’m thinking about is people. People feeding the nation, deserved of every protection and safeguard ingenuity can devise to get us through these hard times together. If you’re running or marketing a grocery store and have local SEO questions, please ask them in the comments and I’ll do my best to provide helpful answers to support your success. Thank you for all that you’re doing!
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You're tired of hearing it and I'm tired of saying it, but 2020 really has been a year like no other. SEOs and marketers around the world had to deal with their day-to-day work moving home, alongside a host of natural disasters, civil rights issues, and a pandemic that will alter our industry and global economy for years to come.
We could have held off on launching this year's reader survey, but we decided to move forward anyway because we know your work and your interests have been impacted, and we wanted to know how much.
I'm excited to share with you the results from that survey in this post. We'll go through what's changed — and what hasn't — for our readership since our last survey in 2017, and detail what those insights mean for the Moz Blog in 2021.
Methodology
We published this survey in July 2020, with questions asking for details on the professional occupations of our readers, how those readers interact with the blog, and what those readers like to see from the blog. We also included COVID-19-specific questions to gauge the pandemic's impact on our readers. The survey was shared on the blog, through email blasts, and on our social media accounts.
The percentages shared in the sections below are part of a total of 388 responses we received over four months. This is actually our first data point, showing that engagement with surveys has shifted drastically since our 2017 survey, which got nearly 600 responses in just one month. Given the interruptive nature of 2020's events, we won't let that difference discourage us from utilizing surveys in the future. Where able, I've compared 2020's results to those of the 2017 survey, to better visualize the differences.
Answers were not required for all questions, so if something did not apply to a respondent, they could leave the answer blank or choose a variety of "no opinion" or "N/A" options.
We don't typically include demographic or geographic questions in our reader surveys, but given the overwhelmingly positive response to the Gender Gap in SEO and Diversity and Inclusion in SEO surveys published this year, we will do so moving forward. Understanding the struggles SEOs and marketers face in the industry due to race, gender, and sexual orientation is imperative to understanding how to best work with and for everyone, and we acknowledge that shortcoming in this year's survey.
Who our readers are
Let's dive in. First up: the questions asking readers to tell us more about themselves.
What is your job title?
The word cloud below is an amalgamation of the top-used words in response to this question, and the size of the word correlates to the number of mentions that word received.
No surprises here: number one (by far) was "SEO". Our readership remains heavily SEO-focused in their occupations, with content marketers coming in close second.
What percentage of your day-to-day work involves SEO?
That said, 2020 saw an increase in respondents in the lower percentage brackets of readers who use SEO strategies in their daily work, specifically the 1-10% and 41-50% ranges. This could be due, in part, to the broadening of tasks assigned to SEOs in the marketing industry, as several respondents also mentioned a need to wear multiple hats in their organization.
On a scale of 1-5, how advanced would you say your SEO knowledge is?
The majority of our readers remain intermediately knowledgeable about SEO concepts, leaving plenty of room for new learnings across skill levels.
Do you work in-house, or at an agency/consultancy?
While the majority of Moz Blog readers are still in-house SEOs and marketers, an interesting takeaway for us in 2020 is the increase of those who are independent consultants or freelancers from 11% in 2017 to just under 17% in 2020. We'll make sure to take that into account for our content strategy moving forward.
What are some of the biggest challenges you face in your work today?
Far and away, the challenge most often mentioned in response to this question was the high volume and rapid cadence of new SEO information, new tools, and algorithm updates. Readers are struggling to determine what to focus on and when, what to prioritize, and what even applies to their work. We can certainly help you with that in 2021.
Other frequently-mentioned struggles were familiar to us from previous surveys, showing us that the SEO industry still needs to address these issues, and that the Moz Blog can continue offering up content in response. These issues included:
Lack of resources and cross-functional collaboration at work.
SEO prioritization at work.
Lack of consolidation in analytics and reporting tools.
Difficulty explaining the value of SEO to bosses/clients/non-SEOs.
Difficulty explaining what SEO CAN'T do to bosses/clients/non-SEOs.
Attracting new clients and customers.
Having to wear multiple hats.
How our readers read
Keeping in mind all that context of who our readers are, we dug into preferences in terms of formats, frequency, and subject matter on the blog.
How often do you read posts on the Moz Blog?
As an increasing number of readers rely on social media channels for their news and content consumption, the shift from frequent readers to "every once in a while" readers is not a surprise, but it is a concern. It also necessitates our incorporation of social media engagement as a top KPI for blog performance.
Given the multiple off-blog distribution methods and frequency of prompts to take this year's survey, we saw a sharp increase in "non-reader" responses from 1% in 2017 to 6% in 2020. That said, it's interesting that Moz email and social media subscribers who weren't Moz Blog readers felt motivated to take a survey entitled "Moz Blog Reader Survey". We've taken note of the topics requested from those respondents, in the hopes of encouraging more engagement with the blog.
On which types of devices do you prefer to read blog posts?
While desktop and laptop computers remain the most common way to consume blog content, mobile phone use saw an increase of nearly 10 percentage points. Mobile phones have only improved in the last three years, and it's no secret that we're using them more often for actions we'd normally take on a computer. As we move toward blog CMS improvements in 2021, mobile-friendliness will be a priority.
Which other site(s), if any, do you regularly visit for information or education on SEO?
Across the board, we saw a decrease in the number of respondents listing other SEO news resources, as well as the first instance of a social media platform in the top 10 resources mentioned. This only serves as further evidence that social media is continuing its growth as a news and content medium.
What our readers think of the blog
Here's where we get into more specific feedback about the Moz Blog, including whether it's relevant, how easy it is for readers to consume, and more.
What percentage of the posts on the Moz Blog would you say are relevant to you and your work?
While the trends regarding readers' opinions on relevancy remained similar between 2017 and 2020, we saw about a 6% dip in respondents who said 81-90% of posts are relevant to them, and increases in the bottom four percentage brackets. These results, paired with the topic requests we'll cover later, indicate a need to shift and slightly narrow our content strategy to include more posts specific to core SEO disciplines, like on-page SEO and analytics.
Do you feel the Moz Blog posts are generally too basic, too advanced, or about right?
Given the breadth of topics on the blog and the wide range of reader skill levels, we're happy to see that, for the most part, readers find our posts just about right on a scale of too easy to too advanced.
In general, what do you think about the length of Moz Blog posts?
Similarly, it's great to see that readers continue to be satisfied with the amount of content served up in each post.
How often do you comment on blog posts?
RIP, comment section. A trend we've seen over the last several years continues its downward slope: 82% of readers who took part in the survey never comment on posts.
When asked for the reasons why they never comment, we saw some frequent responses:
"I have nothing to add."
"It wouldn't add value."
"I'm still learning."
"I never comment anywhere."
"I don't have enough time."
"Follow-up questions go unanswered."
"I read posts in the RSS feed."
"English isn't my first language."
"I'm not signed in."
Blog comment sections and forums used to be the place for online conversations, so this drop in engagement certainly signals the end of an era. However, these concerns also give us some areas of improvement, like working with our authors to be more responsive and improving comment accessibility. But sorry to those who prefer not to sign in — without that gate, we'd be inundated with spam.
In contrast, here were the reasons for commenting:
"I have a question."
"I have a strong emotional connection to the material."
"I strongly agree or disagree."
"I want to add my personal experience or advice."
We definitely encourage readers who do have questions or concerns to continue commenting!
What, if anything, would you like to see different about the Moz Blog?
Outside the responses along the lines of "No changes! Keep up the good work!" for which we thank you, these were the top asks from readers:
More thoughtful feedback from and interaction with authors.
More variety and diversity in our author pool.
More video content.
More specific case studies, tests, and experiments.
More step-by-step guides with actionable insights showing how to solve problems.
Ability to filter or categorize by skill level.
Diversity in location (outside the US).
These are great suggestions, some of which we've already begun to address!
We also received only a few responses along the lines of "keep your politics out of SEO", specifically referencing our Black Lives Matter support and our posts on diversity. To those concerned, I will reiterate: human rights exist beyond politics. Our understanding of the experiences our co-workers and clients have had is essential to doing good, empathetic work with and for them. The Moz Blog will continue our practice of the Moz TAGFEE code in response to these ongoing issues.
What our readers want to see
Which of the following topics would you like to learn more about?
Survey respondents could choose multiple topics from the list below in their answers, and the most-requested topics look very similar to 2017. A noticeable shift is in the desire for mobile SEO content, which dropped from being requested in 33% of responses in 2017 to just under 20% in 2020.
In 2020, we certainly had more content addressing the broader marketing industry and local SEOs impacted by the pandemic. To better address the relevancy issue mentioned earlier, the top four core SEO subjects of on-page SEO, keyword research, link building, and analytics (all included in over 50% of responses) will become blog priorities in 2021.
Which of the following types of posts would you most like to see on the Moz Blog?
The way readers want to consume those topics hasn't changed much at all in the last three years — the desire for actionable, tactical insights is as strong as ever, with the request for tools, tips, and techniques remaining at 80% of respondents. These types of posts have been and will remain our go-to moving forward.
COVID-19
Moving into our last and newest section for the survey, we asked readers questions regarding the way in which they consume SEO-related content during the COVID-19 era.
Has your consumption of SEO-related content changed due to COVID-19?
Only 34% of respondents said that their consumption of SEO-related content had changed as a result of the pandemic, a number we expected to be higher. It's encouraging to see that so many readers were able to maintain a sense of normalcy in this area.
Of those who did see a shift, these were the most common reasons why:
Job loss and job hunting
Shift to work from home and being online 24-7
E-Commerce industry shifts
Online engagement shifts and ranking and traffic drops
Loss of clients and constricting budgets
More time to read paired with less time or opportunity to implement learnings
Would any of the following topics be helpful for you as a result of COVID-19 impacts?
Along those same lines, the most popular topic requested as a result of COVID-19 impacts with 27% of responses was tracking/reporting on traffic and ranking drops. Content and marketing strategies during a crisis came in close second and third, with 24% and 21%, respectively.
The answers to these questions show us that pivoting our content strategy in spring 2020 to address areas of concern was helpful for about a third of our readers, and probably contributed to the relevancy issue for the other two-thirds. We'll continue to include these topics (on a smaller scale) until we see the other side of this crisis.
What happens next?
Primary takeaways
You asked, and we hear you. Moving into 2021, we'll be writing on more technical, core SEO topics along with issues on the business side of SEO. We'll also bebuilding out our Whiteboard Friday series to provide more fresh video content. And as always, we'll strive to provide you with actionable insights to apply to your daily work.
Given the steep decline in comment section engagement, we'll be encouraging our authors to be more responsive to questions, and to interact with you on social media. Make sure to follow Moz on Twitter, Instagram, Facebook, and LinkedIn to stay up-to-date with the blog and our guest authors.
Finally, stay tuned, as next year we're planning UX improvements to our blog CMS to address usability and accessibility concerns.
My genuine thanks goes out to those readers who took the time to give us their feedback. It is immeasurably valuable to us, and we're looking forward to applying it to all the amazing content we have coming your way in 2021.
Have a safe and healthy holiday season, Moz fans, and happy reading!
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On December 3rd, Google announced that they were rolling out the latest Core Update. Initially, the bulk of the impact seemed to arrive on that date, with MozCast spiking at 112.4°F:
We measured above-average ranking flux in the three days prior to the update announcement, and a few days after the announcement, but the bulk of the flux seemed to occur on the roll-out day. (The dotted line represents the 30-day average prior to December 3rd.)
How did December 2020 compare to other Core Updates?
While technically the third largest named core update, Google's December Core Update was very close in measured impact to the May 2020 Core Update and the August 2018 "Medic" Update.
Winners and more winners
Back in May, I came down pretty hard on winners and losers reports. I don't want to discourage all core update analyses, but our rush to publish can produce misleading results, especially with multi-day updates. In May, I settled on a 7-day update analysis, comparing the full week before the update to the full week after. This helps better reflect multi-day roll-outs and also cleans up the noise of sites with naturally high flux, such as news sites (which often wax and wane on a weekly cycle).
Below are the top 20 overall winners in our MozCast data set, by percentage gain:
Note the 1-day comparisons (December 4th vs. December 2nd) vs. 7-day and in particular the orange values — five of our top 20 picked up considerably more gains after the bulk of the update hit. We also saw some reversals, but the majority of sites recorded their wins and losses early in this update.
Another challenge with winners and losers analyses is that it's easy for large percentage gains and losses from small sites to overshadow larger sites that might see much larger traffic and revenue impact. Here are the top 20 winners across the 100 largest sites in our tracking set:
Note that New York Magazine picked up considerably more gains after December 4th. Of course, for any given site, we can't prove these gains were due to the core update. While Apple's App Store was the big winner here, a handful of big sites saw gains over +20%, and eBay fared particularly well.
Winningest content / pages
We tend to focus on domain-level winners and losers, simply because grouping by domains gives us more data to work with, but we also know that many of Google's changes work at the page level. So, I decided to try something new and explore the winners among individual pages in our data set.
I stuck to the top 100 most visible pages in our data set, removed home pages, and then looked only at the 7-day (before vs. after) change. Here are the top 10 winners, along with their 7-day gain (I've opted for a text list, so that you can click through to these pages, if you'd like to explore):
It's interesting to note a number of shifts in financial services and especially around mortgage rates and calculators. Of course, we can't speak to causality. It's entirely possible that some of these pages moved up because competitors lost ground. For example, https://www.mortgagecalculator.org lost 23% of their visibility in the 7-day over 7-day comparison.
While it's interesting to explore these pages to look for common themes, please note that a short-term ranking gain doesn't necessarily mean that any given page is doing something right or was rewarded by the core update.
What trends are you seeing?
Now that the dust has mostly settled, are you seeing any clear trends? Are any specific types of pages performing better or worse than before? As an industry, analyzing Core Updates has a long way to go (and, to be fair, it's an incredibly complex problem), but I think what's critical is that we try to push a little harder each time and learn a little bit more. If you have any ideas on how to expand on these analyses, especially at a page level, let us know in the comments.
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It goes without saying that 2020 has been a wild ride. If you're like me, you've missed some exciting news or even taken some time away from all things digital when it felt like the world was just too much. At Moz, we created a lot of helpful content in 2020, publishing community resources, reports, and guides across topics like local SEO analytics, competitor analysis, keyword research, campaign management, and more. With all that coming your way, there’s bound to be some oversight. Here's a recap of what you might have missed in the chaos that has been 2020.
The State of Local SEO Industry Report 2020
The State of Local SEO Industry Report 2020 provides a snapshot of local SEO — both before and during COVID-19 — helping you understand the trends, ideas, and biggest challenges shaping your work in the new decade.
We found that 43% of respondents thought there weren't enough quality resources to train teams and clients. That insight led to some of the resources we created this year, and those we’ll be launching in early 2021.
How to Rank on Google
The freshly updated How to Rank on Google 25-step master checklist walks you through how to rank a page, from page ideation all the way to traffic pouring into your Google Analytics account. This framework for beginner to intermediate SEOs provides everything you need to get started.
The Keyword Research Master Guide
The Keyword Research Master Guide helps you understand exactly what content to create to best help achieve business goals and target relevant traffic. This guide provides concrete keyword research workflows that act as a practical place to start, and introduces intermediate and advanced SEO techniques that will help you step up your keyword game.
The Web Developer's SEO Cheat Sheet
An enhanced web dev cheat sheet, this updated resource has been downloaded tens of thousands of times by SEOs and developers alike, to better align on the goals between both types of practitioners. It’s the go-to tool to explain technical and on-page best practices, and is easy to digest by all.
Other content you may have missed
Our favorite Marketing Scientist, Dr. Pete, published deep, technical research on Youtube and Google to understand how video is served in the SERP (shocker — we learned that there’s little room for competition when it comes to video and Google), as well as Google Core Update analyses to understand the impact and implications of Google’s algorithm changes.
In addition, we transitioned MozCon to a virtual platform, doubling the number of attendees of previous years and providing the most cutting edge insights and strategies from leading marketers across the country.
Moz’s commitment to the digital marketing community has helped the company thrive in a challenging year, but community-building means more than just business success. Moz has taken stances on diversity, equity, and inclusion by making a statement and taking action to support the Black Lives Matter movement, publishing diversity and gender in SEO reports with Nicole DeLeon of North Star Inbound, and making historic changes to the board of directors with the addition of Asia Orangio and Tara Reed.
As we turn the corner into 2021, we expect the challenges to continue, but remain hopeful that things will improve. No matter what surprises the new year has in store, we’ll be here to support you with resources and tools to help you improve your SEO proficiency and reach your goals. You’ll see a new course from Moz Academy, a guide on local SEO, and much more. If you have any suggestions on what resources would be helpful to you, please let us know in the comments below.
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We are living in a fast-moving time with new technology, ever-evolving social and political landscapes, and a pandemic on top of that. Any predictions about what to expect in 2020 for marketers was no doubt lightyears off what we’re experiencing now.
So what can we learn from this year as we move forward? You can bet things will continue to change and evolve in unpredictable ways. What worked last year might not work now. Heck, what worked last week might not work next week! How, then, can you be sure you’re getting the most out of your marketing efforts?
For one, pay attention to those around you. Learn from your peers and competitors. Some may be sharing: read blogs, watch webinars, consume all you can in your space. But you can uncover even more by doing things like conducting a competitive analysis of other sites, advertising messaging, advertising spend, and content creation.
Learn from yourself and adapt
Pay attention to your own analytics and results closely. Take in what you are seeing and adapt. Have a willingness to branch out and pivot strategy based on what the data is telling you. Again, something that worked before may not be working now, and vice versa.
Always. Be. Testing.
Knowing for sure what is going to work for your business, in your space, and at this particular time is a tough task. So the only way to find out for sure and stay on top of the changing trends is testing. We’re all vulnerable right now — and any time tough circumstances fall on us. Figuring out a new course of action, whether it is macro marketing decisions or micro adjustments, is key.
What to test
It’s easy to sit here and say “test to see what works and go with that”, but that can mean a lot of things. As I tie this back into maximizing your return during tough times, let’s talk about where to start first as you look to elevate your marketing and drive revenue and return.
Too often I see brands being timid in times of crisis. There is something to be said about caution, but testing and learning shouldn’t be a risk — it’s an opportunity.
The reality is, every industry is being affected in different ways in 2020. But challenging times come for us all, and when they do, focus on these few areas first.
Advertising
Advertising is always one of the first areas I look to when testing. It’s a fantastic testing ground that is often more controlled, and in which it’s easier to identify new, successful opportunities. You can look at ad copy, keywords, landing page content, calls to action, audiences, and different strategies altogether within the advertising platform.
We’ve measured positive results for clients in varying industries and in different platforms by changing aspects of the ads we ran.
For an SMB bike helmet retailer, we focused on creating social media ads during the peak of the pandemic that showcased a single rider as opposed to a group, typically in a more open environment instead of the city. Copy was also shifted to emphasize things like “embrace open space” and alluded to socially distanced riding without explicitly saying.
Due to the economic uncertainty of the time, our client scaled back the budget by nearly 44% in April, contributing to a 43% decrease in overall impression share. Despite this overall decrease, the click-through rate (CTR) increased by 61% in that month, the return on ad spend (ROAS) jumped from 0.25 to 1.34, and overall purchases more than doubled.
We saw similar results in a PPC campaign for a network security client. As many employees began working from home, we needed to position our client as a security solution provider for remote workers. Competition rose during the pandemic, which resulted in higher click costs and, despite increasing the overall ad spend, fewer clicks.
To improve our ads, we updated the copy to speak to users in need of remote security solutions and included free trial messaging. We also moved away from taking users to the homepage, instead directing them to a product-specific landing page that served as a remote worker solution hub. Doing this helped to focus the user’s path of exploration to pages that are more relevant to them at the time versus a homepage where their scope of exploration is wider and less tailored.
Making these adjustments in our paid ad campaigns increased the CTR by 11% and conversions by 31%. And since we were sending users to a more focused landing page and not the homepage, the user’s path to conversion was shortened and the conversion rate increased by 44%.
Use your advertising as a way to learn and inform other marketing efforts. A great example of this is ad copy headlines. Consider A/B testing headlines to see which is more captivating and clickable, and then roll those findings out to title tags on the SEO side of things to see similar benefits there.
Content
Run A/B tests for different aspects of your on-site content. Conversion rate optimization is a powerful tactic. This might mean trying new copy, new design, new imagery, new calls to action, or simply title tags and on-page SEO updates. Really everything on your site, in your emails, or any pieces of content you have created falls into this category. I’m not suggesting overhauling things, but don’t just stick with the tried-and-true when the industry and users are changing around you.
To give you an idea of what testing can do, Portent ran an A/B test for a client to see which of two forms performed better, the original form they had been using or a modified version, which removed non-pertinent information from the top of the form.
Switching to the modified form increased form fills by 6% across all devices and a 14% increase on mobile devices. On top of that, phone calls increased by 22%—all from a simple A/B test.
Goals
Experiment with different ideas of what a conversion even is. If sales are down, consider something like driving more email sign-ups as an alternative. It may not be the primary end goal, but can still add value and contribute to your marketing funnel.
If lead form submissions are down, consider driving traffic to a white paper download, or some alternative value-add to the end user. As primary conversion points slow, look for other ways to drive value and build to the future productively.
Promotions
More specific to the e-commerce space traditionally, testing new and creative promotions and sales may help provide a much needed lift in conversion rates. In today’s space specifically, many customers are experiencing tough times, too. Something as simple as offering a discount, even if it’s a small one, could be what is needed to get them to purchase. You may need to get creative with your promotions to drive people to your site, especially when competition is fierce.
A streaming service client ran a campaign in April when competition in the streaming industry was extremely high. To really stand out against competitors, most of which were offering free trials or adding new content, we needed to take a different approach. We offered to pay someone to do what they were already doing during quarantine—bingeing TV.
This campaign resulted in the site gaining over 1,200 new links and media coverage on various online outlets, driving nearly 154,000 referrals to the site (a 634% increase in referral traffic period over period). Overall, we saw an 86% increase in organic traffic period over period and there were over 343,000 new sessions on the site, more than 83% of which were new users. We also offered an extended free trial during the campaign, resulting in over 650 conversions.
Outside the e-commerce space, find ways to lower the barrier to entry and boost conversion rates in the short term. That might mean pushing traffic to more simplified forms or just asking less of the individual converting. In circumstances like what we are currently experiencing, something is better than nothing.
How to test
The “how” of testing is very easily its own post with many layers to it, from user research to focus groups. For most that are trying to maximize return for their business, that can be overcomplicating things. That said, there are some simple things you can easily do to test smarter and learn quickly.
Research
To start, do your homework. As mentioned before, do competitive research and learn from others. Review the keyword landscape and understand search trends so you can make updates to copy and content intelligently. Know your audience and personas before making updates.
This is essentially taking the guesswork out of it. If you are going to the trouble of testing something new, have research and data to support your hypothesis.
Use tools
Marketing testing tools come in many different shapes and sizes. There really is something for all situations. Here are a few great tools that can help you accomplish the following:
Hopefully, you’ve been using some of these or your own preferred tools already. Lean into your tools—they will make things easier and help you drive results more quickly.
Don’t rush
Set your tests up as scientifically as you can and require statistical significance before drawing conclusions. It’s easy to get impatient and quickly make changes when you see results coming in. But, let the data do the talking and give your tests time to run their course.
Have a testing budget
Remember: this is a test! It’s easy to see results that you don’t want, panic and pull the plug. If you are investing in testing, have a budget that allows for that.
Set clear goals and expectations
Before you start your test, define success. What are you trying to accomplish? Make sure all stakeholders have the same set of expectations for what you are trying to discover and what goals your test supports.
Wrapping it all up
Tough times happen. Many businesses are facing them right now and will likely continue to. Don’t give up hope. Do your research and be nimble. You can find where your biggest pain points are and thoughtfully test solutions.
And remember, testing never ends. It’s an ongoing process in the continuous quest to drive the best results you can.
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